net promoter score

net promoter score1

Curious about what drives customer loyalty and satisfaction? Dive into the world of Net Promoter Score (NPS) — a powerful tool that reveals the heartbeat of your business through the voices of those who matter most: your customers.

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What is eNPS?

The Employee Net Promoter Score (eNPS) is a simple metric that asks employees, "How likely are you to recommend this organization as a great place to work?" on a 0-10 scale. Promoters (9-10) are enthusiastic advocates, passives (7-8) are neutral, and detractors (0-6) are dissatisfied. The score is...

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